Frequently Asked Questions
How can I get ConnectFast@Home?
Does ConnectFast@Home include a router?
ConnectFast@Home does not provide a router.
We do recommend the following routers:
TP-Link AC1750 Smart WiFi Router
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Can I get Static IP addresses?
Currently static addresses are not available.
Do you offer IPv6 space?
IPv6 addresses are included via DHCPv6.
How do I pay and when am I billed?
ConnectFast@Home is only available with an autopay plan and is billed monthly on the same day the service was activated. For you convenience, we accept most major credit and debit cards.
Do you offer 10G?
At present we do not. Most consumer-grade devices and do not have the capability to utilize 10G bandwidth to its full potential. Once residential devices can better utilize 10G, we will offer it.
How long does installation take?
Installation varies by location. The average installation time ranges from 14-90 days. If you are interested in ConnectFast, please fill out our inquiry form so we can keep you up to date on availability.
What do I need on the day of installation and what should I expect?
You will need to purchase and/or provide a Wi-Fi router. The fiber provider will install their equipment and test ConnectFast Internet service is working properly. Once testing is complete, plug in your Wi-Fi router to start using ConnectFast Internet service.
Do you offer any other services like firewall, email, and other similar services?
At ConnectFast, we are focused on providing you with the fastest and best performing broadband connection. We spend our time and efforts adding peering and content to our network so that you can have the best Internet experience possible. Most services such as firewall, email, data storage, phone, and TV are available either for free or are best delivered to you by firms that make those services their area of expertise.
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Do you have data caps?
Nope! There are not any data caps to worry about with ConnectFast Internet.
Why is my Internet slow?
Speeds can fluctuate over your home’s Wi-Fi network.
Things that would cause this could be limitations of your WIFI router, distance away from your Wi-Fi router, or problems with the cabling.
You should not see speeds fluctuate when using directly connected devices. You can directly connect devices to your home router for the best results.
How do I troubleshoot my Wi-Fi router and Internet connection?
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Restart your router by unplugging the power cable. Wait 1 minute, then plug it back in. This is the most common way to fix Internet-related issues.
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Choose the right router. Cheap routers can have trouble providing signal throughout your entire home, and some routers do not have enough bandwidth capacity to handle all the devices in your home. You can use a Wi-Fi analyzing app to determine how effective your router is.
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Possibility of interference - Wi-Fi signals can be absorbed or blocked by materials such as concrete, glass, and metal. This interference can directly impact the strength of your Wi-Fi signal. Additionally, devices in your home may impact your Wi-Fi signals because they emit or use the same frequency space as your Wi-Fi. Devices that can interfere with your signal include baby monitors, phones, microwaves, etc.
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Routinely reboot. Rebooting your router gives it a break and don't forget to perform needed system updates. Try setting up your router to reboot automatically when you are not using your Internet (late at night, for example) by using an outlet timer.
If you do not find an answer to your question please send us an email.